Experience Innovation

From consumer electronics to medical devices, our industrial design work shapes how people live, work, and connect. Every product we create blends aesthetics with performance—becoming a seamless, meaningful part of everyday life and delivering performance for professional users.
How we work
When you collaborate with us on an experience innovation project, you’ll get more than a vision—you’ll get a clear path to make it real.
We partner closely with your team to define opportunities, prototype possibilities, and establish strategies for sustainable, meaningful customer experience innovation.
Our insight-led approach uncovers unmet needs and unlocks new spaces for innovative experiences, bringing fresh, innovative ideas to improve customer experience.
We envision and design new ways for people to engage meaningfully with your product or service, enhancing the overall customer experience and innovation.
We seamlessly connect digital, physical, and human touchpoints into a unified, cohesive innovation experience.
Vision concepts align stakeholders, reduce friction, and energize roadmaps, clearly guiding your innovation journey.
Focused innovation sprints transform ambiguity into actionable, testable breakthroughs—rapidly generating innovative ideas to improve customer experiences.
Co-creation and comprehensive qualitative and quantitative research methodologies ensure the voice of your users shapes each step, fully embracing their perspectives and driving impactful experience innovation from start to finish.

“Vision without execution is imagination. Execution without vision is noise. Experience Innovation bridges both—turning bold thinking into meaningful, market-ready experiences.”

- Laura Ogle, Lead Design Strategist

From insight to interaction  —

FAQ

What is Experience Innovation?

Experience Innovation is the practice of designing products, services, and systems that deliver seamless, meaningful experiences across every touchpoint — physical, digital, and brand. It goes beyond making something functional or attractive; it ensures every interaction feels intentional, cohesive, and valuable for the end user.

How is Experience Innovation different from design thinking or product design?

Design thinking is a problem-solving framework, and product design focuses on creating a specific item. Experience Innovation integrates strategy, industrial design, UX/UI, and brand into a single, end-to-end process — turning insights into market-ready solutions that connect with customers on functional, emotional, and brand levels.

Why is Experience Innovation important for businesses today?

In crowded markets, products compete not only on features and price, but on the overall experience they provide. Experience Innovation helps companies differentiate, build brand loyalty, and stay relevant by creating offerings that resonate deeply with customers and adapt to changing needs.

How does Whipsaw combine physical, digital, and brand design in Experience Innovation?

We design these elements in parallel — not in silos. This means your physical product, digital interface, and brand story are developed together, ensuring consistency in function, feel, and messaging. The result is a cohesive experience that delights customers and strengthens brand equity.

What are the steps in an Experience Innovation project?

While every project is unique, our process typically includes:

1. Research & Insights – Understanding users, markets, and competitive landscapes.

2. Strategy Definition – Aligning on opportunity areas and success criteria.

3. Experience Design – Creating integrated concepts across physical, digital, and brand touchpoints.

4. Refinement & Validation – Testing and iterating with stakeholders and users.

5. Execution & Delivery – Finalizing designs, preparing for manufacturing or launch, and ensuring readiness for market.

How does Whipsaw ensure Experience Innovation outcomes are market-ready?

We design with manufacturability, technical feasibility, and market fit in mind from day one. Prototyping, user testing, and technical strategy run in parallel to creative development, so there are no surprises at the end of the process.

How long does an Experience Innovation project take, and how much does it cost?

Projects range from 8–12 weeks for focused sprints to several months for multi-phase programs. Costs vary by scope and deliverables; we create custom proposals to match your goals, ensuring the investment delivers lasting value.